Privacy Policy

1. Who we are

ACCENT OUTDOOR LIGHTING LLC is the data controller responsible for your personal information. We are a limited liability company registered in Florida, USA, at 215 SE 31st St., Cape Coral, FL 33904, USA. You can contact us at support@accentout.shop or +1 905 983 5433.

2. Information we collect

Information you provide

• Contact details (name, email, phone, billing/shipping address)
• Order information (products purchased, order value)
• Messages you send us via forms, email or chat
• Marketing preferences (if you subscribe)

Information collected automatically

• Device and browser data, IP address, and approximate location
• Usage data (pages viewed, links clicked, referring site)
• Cookies and similar technologies (see our Cookie Policy)

We do not collect or store full payment card numbers. Card payments are processed by our payment providers (Stripe and PayPal), who handle card data under PCI-DSS.

3. How we use your information & legal bases (GDPR)

4. Cookies & tracking

We use strictly necessary cookies to run the store and, only with your consent, analytics cookies to improve it. You can accept or reject non-essential cookies at any time. See our Cookie Policy for details and how to change your choices.

5. How we share your information

We share personal information only with service providers who help us run the business, including:

• Payment processing: Stripe, PayPal
• Order fulfilment & shipping: carriers and logistics partners
• Email & communications: our email service provider
• Hosting & analytics: infrastructure and analytics providers

We do not sell your personal information for money. We may "share" limited data for analytics/advertising as defined under California law — see the section on California rights and our "Do Not Sell or Share" option below.

6. Data retention

We keep personal information only as long as needed for the purposes above. Order and transaction records are typically retained for up to 7 years to meet tax and accounting obligations. Marketing data is kept until you unsubscribe. Support messages are kept up to 24 months. After these periods we delete or anonymise the data.

7. International data transfers

We are based in the United States, so your information is processed in the US. Where we receive data from the EU/UK, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

8. Your rights under the GDPR

If you are in the EU/UK/EEA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local supervisory authority

9. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Access and delete your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information
• Limit use of sensitive personal information
• Not be discriminated against for exercising your rights

10. Do Not Sell or Share My Personal Information

To opt out of the sharing of your personal information for cross-context behavioral advertising, decline non-essential cookies in our cookie banner or email us at support@accentout.shop with the subject "Do Not Sell or Share". We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where technically feasible.

11. Notice at collection

At or before collection we use your information for order fulfilment, support, fraud prevention, analytics (with consent) and marketing (with consent), as described above. We retain it for the periods in Section 6.

12. Data security

We use encryption in transit (HTTPS), access controls and reputable processors. No method of transmission is 100% secure, but we work to protect your data and review our practices regularly.

13. Children's privacy

Our store is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.

14. How to exercise your rights

Email support@accentout.shop with your request. We will verify your identity and respond within the timeframes required by law (generally 30 days under the GDPR and 45 days under the CCPA/CPRA). You may use an authorized agent where the law allows.

15. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last updated" date.